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The DELL XPS 13 9365 is a sleek, lightweight 2-in-1 laptop built for performance and versatility. Powered by an Intel Core i5-8200Y processor, it delivers efficient multitasking with its 8GB of RAM, ensuring smooth operation of demanding applications. The 256GB SSD provides fast boot times and ample storage for files and software. Its 13.3″ Full HD Infinity Edge touchscreen offers crisp visuals with ultra-thin bezels, while its convertible design enables seamless transitions between laptop and tablet modes. Perfect for professionals on the go, the XPS 13 combines portability with premium features, making it ideal for productivity and entertainment.
All of our devices are fully refurbished by experienced technicians in the UK and are sold with a warranty, which covers all mechanical faults.
The warranty does NOT cover:
– Software issues
– Damage due to wear and tear
– Damage from poor maintenance, eg failing to keep equipment clean, etc
– Accidents or tampering
– Battery issues
Welcome to the ProfitBuyz warranty page. We strive to provide our valued customers with high-quality products and outstanding support. To inspire confidence in your purchasing decision, we are pleased to offer a wide-ranging warranty policy.
All of our UK products come with a warranty from 1 month to 2 years.
What is covered by warranty
Your purchase from ProfitBuyz comes with an attractive warranty policy. For our customers in the UK, the warranty period should begin from when you place your orders. For our customers in Nigeria, your warranty begins when you receive your order.
Warranty Covers:
Manufacturer faults/defects
Any fault that was present when you received your device.
We want our customers to be aware that your warranty is void if there are any repairs done by a third party. Hence, choosing to allow a third party or yourself to attempt to repair the item shall automatically void the warranty.
Brand New Devices:
Any new device sold by ProfitBuyz has a 12-month warranty.
We offer two the of warranty.
ProfitBuyz Warranty: This is a 12-month warranty offered by ProfitBuyz to customers on a device that is new but the manufacturers do not offer a warranty anymore. This warranty covers what the manufacturer’s warranty would handle
Manufacturer Warranty: This is a 12-month warranty from the manufacturer of the device. The customer does not need to return the device to ProfitBuyz. The customer should return the device to the manufacturer.
If you cannot locate the contact details for the manufacturer of your product, then please email us at warranty@profitbuyz.com and a member of our team will be happy to assist you.
Renewed Devices
All our renewed devices come with a warranty. The warranty duration depends on the device grading. If you want to know more about device grading, Click Here
Like New: We offer a ProfitBuyz warranty of 12 months
Excellent Condition: We offer a ProfitBuyz warranty of 12 months
Good Condition: We offer a ProfitBuyz warranty of 12 months
Average Condition: We offer a ProfitBuyz warranty of 3 months
Batteries: All batteries sold by ProfitBuyz come with a 2-month warranty against faults arising from normal levels of use.
What isn’t covered by warranty
We want our customers to have confidence and peace of mind when they buy from ProfitBuyz but we acknowledge that we cannot cover every issue or incident in our warranty.
The warranty will not cover:
Physical Damage: Physical damage may occur as a result of mistreatment of the device, which can be intentional, accidental, or related to misuse or neglect. This encompasses a range of issues, including cracks, scratches, dents, and other indicators of damage. We encourage careful handling to prevent such occurrences.
Liquid damage: this refers to damage caused by any exposure to liquid, such as being dropped into water, or prolonged exposure to wet weather.
Any damage caused by a third party.
Any attempts to adapt or modify the device by yourself or a third party will void the warranty.
Any attempt to repair the device, undertaken by yourself or a third party, will void the warranty.
Any attempt to jailbreak, root, or modify the device after sale, by yourself or a third party, will void the warranty.
Any defect caused by incorrect or improper use of accessories.
Any defect caused by the use of third-party accessories.
Faults or damage that may arise due to normal wear and tear: this includes scratches to the touchscreen, scuffs, and marks.
Any software errors, or glitches that may occur due to faulty software.
Any reduction in battery health: a certain level of battery life degradation is expected to occur in any phone, and excessive use can cause a rapid reduction in battery life.
Any other faults arising from a reduction in battery health.
Any screen burn that has developed.
How do I make a warranty claim?
To begin your warranty claim, email us at warranty@profitbuyz.com, and we will provide step-by-step instructions on how to securely send us your device for repair.
Upon receiving your device, we will conduct a comprehensive inspection to assess the nature of the defect/issue. If the issue falls under warranty coverage, our skilled technicians will diligently work to repair it and restore your item to its optimal condition. Should we encounter limitations in our ability to resolve the problem, we will gladly provide you with a replacement item of the same kind.
Our goal is to return your device to you as quickly as possible, with all issues completely resolved. We appreciate your understanding and patience during this process.
What happens if the warranty is void?
If the device does not pass the warranty inspection, we can either return it to you at no cost or provide you with a quote for the repair costs. Please note that additional charges may apply. For more information, refer to our full terms and conditions.
The DELL XPS 13 9365 is a sleek, lightweight 2-in-1 laptop built for performance and versatility. Powered by an Intel Core i5-8200Y processor, it delivers efficient multitasking with its 8GB of RAM, ensuring smooth operation of demanding applications. The 256GB SSD provides fast boot times and ample storage for files and software. Its 13.3″ Full HD InfinityEdge touchscreen offers crisp visuals with ultra-thin bezels, while its convertible design enables seamless transitions between laptop and tablet modes. Perfect for professionals on the go, the XPS 13 combines portability with premium features, making it ideal for productivity and entertainment.
