Free shipping (5 – 15 days)

Express shipping (3 – 5 days)

Our UK phones have a 14 days return policy. Which means that from the day your phone was delivered, you have a total of 14days to initiate the return and send to phone back to us.

How to return:

You have 7 days from the date of purchase to notify us that you wish to return your order.
Once your return is approved, you have an additional 7 days to send the item back to us, totalling up to 14 days to complete your return.

We prioritize our customers and want you to feel confident when purchasing products from the UK. When you choose to buy from us, we are committed to providing you with excellent service to ensure you enjoy your purchase. We offer you customer-focused return and refund policies.

Quick & Simple Returns

Returning your phone to us is easy and hassle-free at ProfitBuyz. Here’s how it works:

What returns are allowed?

Change of mind
Manufacturers defects
The wrong order
Any fault discovered when the order was delivered

When can I return?

If you want to return your order, you have to notify us within 7 days of your intention to return. If we approve your return, then you have another 7 days to send the item back.

How many days to return?

Total of 14 days from the day you received your order.

7 days to notify us
7 days to return

What happens when I return?

When you return your item you can get:

Full refund
Partial refund
Replacement

Full Refund

You can receive a full refund with any of the below conditions:

Condition 1: The item arrived with manufacturer defects and we are unable to offer you a replacement.

Condition 2: The wrong item was sent and you prefer a refund. However, we have the right to decline the refund and send your correct order.

You MUST follow our return process explained below.

Partial Refund

A partial refund means that Profitbuyz shall deduct an amount from the money you paid to purchase the item.

The amount deducted shall be determined by the condition of the item and the reason for the return.

Partial refund applies to any of the below condition

Condition 1: You had a change of mind and don't want the item anymore.

Condition 2: The item had manufacturer defects and we are not able to offer you a replacement which then qualifies for a full refund but the item was not returned in original condition.

Condition 3: Return sent after 14 days period

Condition 4: Return request after the 7-day notification period

Replacement

We will offer you a replacement when the item has a manufacturer's defect, and it cannot be rectified. A replacement shall be sent from the UK.

Return Conditions

To be eligible for a refund, make sure:

You notify us within 7 days of your purchase.
The item is returned in its original condition (as it was sent to you).
You follow the correct returns procedure outlined below.

Returns outside the 14-day notification period will not be refunded but may, at our discretion, be replaced or repaired.

How To Request a Return

Click Here

Return Processing Time

When we receive your returned item, our team will evaluate it for processing. Processing takes 7 - 15 working days. Kindly allow us time.

With this streamlined process, we ensure your returns are handled efficiently and fairly!

Sending Your Return

We recommend you use a trusted delivery company that guarantees express delivery.
Please be aware that you are responsible for courier costs, and we are not liable for lost items sent without sufficient insurance.

Warranty Returns

We are pleased to inform you that all of our products are accompanied by a warranty. For those who purchase "Brand New" items, there is a 12-month manufacturer's warranty included, which allows you to return the product to the manufacturer for assistance with any issues that may arise. We can support you to get the manufacturer's contact information if you find it difficult. Please feel free to reach out to us via email at warranty@profitbuyz.com, and we would be more than happy to assist you.

Customers who have purchased a "Refurbished" product from us can take advantage of our 12-month return-to-base warranty. This allows you to return the device to us for a repair or a replacement, should there be an issue with your device. Should neither be possible at this time, we may offer you a full refund. These types of returns should be sent directly to our returns department, for which the address can be found below. Please note that this does not apply to any products that are described as "Fair" and such items come with a 3-month warranty only.

For more details about our warranty policies, please read our warranty page and our terms & conditions.

To begin the process, please contact us with details of the order you want to return.

RETURN ADDRESS

ProfitBuyz Returns Department
3 Adebayo Munis Close, Gbagada Phase 2, Kosofe 100234, Lagos State, Nigeria

If you have any questions about returns or your eligibility to return a product then please do not hesitate to email us at returns@profitbuyz.com and a member of our team will be delighted to discuss your specific situation with you.

Your new phone
USB charging cable
SIM card removal tool (if applicable)
Secure, eco-friendly packaging

All of our devices are fully refurbished by experienced technicians in the UK and are sold with a warranty, which covers all mechanical faults.

The warranty does NOT cover:
– Software issues
– Damage due to wear and tear
– Damage from poor maintenance, eg failing to keep equipment clean, etc
– Accidents or tampering
– Battery issues

Warranty

Welcome to the ProfitBuyz warranty page. We strive to provide our valued customers with high-quality products and outstanding support. To inspire confidence in your purchasing decision, we are pleased to offer a wide-ranging warranty policy.

All of our UK products come with a warranty from 1 month to 2 years.

What is covered by warranty

Your purchase from ProfitBuyz comes with an attractive warranty policy. For our customers in the UK, the warranty period should begin from when you place your orders. For our customers in Nigeria, your warranty begins when you receive your order.

Warranty Covers:

Manufacturer faults/defects

Any fault that was present when you received your device.

We want our customers to be aware that your warranty is void if there are any repairs done by a third party. Hence, choosing to allow a third party or yourself to attempt to repair the item shall automatically void the warranty.

Brand New Devices:

Any new device sold by ProfitBuyz has a 12-month warranty.

We offer two the of warranty.

ProfitBuyz Warranty: This is a 12-month warranty offered by ProfitBuyz to customers on a device that is new but the manufacturers do not offer a warranty anymore. This warranty covers what the manufacturer’s warranty would handle
Manufacturer Warranty: This is a 12-month warranty from the manufacturer of the device. The customer does not need to return the device to ProfitBuyz. The customer should return the device to the manufacturer.

If you cannot locate the contact details for the manufacturer of your product, then please email us at warranty@profitbuyz.com and a member of our team will be happy to assist you.

Renewed Devices

All our renewed devices come with a warranty. The warranty duration depends on the device grading. If you want to know more about device grading, Click Here

Like New: We offer a ProfitBuyz warranty of 12 months

Excellent Condition: We offer a ProfitBuyz warranty of 12 months

Good Condition: We offer a ProfitBuyz warranty of 12 months

Average Condition: We offer a ProfitBuyz warranty of 3 months

Batteries: All batteries sold by ProfitBuyz come with a 2-month warranty against faults arising from normal levels of use.

What isn’t covered by warranty

We want our customers to have confidence and peace of mind when they buy from ProfitBuyz but we acknowledge that we cannot cover every issue or incident in our warranty.

The warranty will not cover:

Physical Damage: Physical damage may occur as a result of mistreatment of the device, which can be intentional, accidental, or related to misuse or neglect. This encompasses a range of issues, including cracks, scratches, dents, and other indicators of damage. We encourage careful handling to prevent such occurrences.

Liquid damage: this refers to damage caused by any exposure to liquid, such as being dropped into water, or prolonged exposure to wet weather.

Any damage caused by a third party.

Any attempts to adapt or modify the device by yourself or a third party will void the warranty.

Any attempt to repair the device, undertaken by yourself or a third party, will void the warranty.

Any attempt to jailbreak, root, or modify the device after sale, by yourself or a third party, will void the warranty.

Any defect caused by incorrect or improper use of accessories.

Any defect caused by the use of third-party accessories.

Faults or damage that may arise due to normal wear and tear: this includes scratches to the touchscreen, scuffs, and marks.

Any software errors, or glitches that may occur due to faulty software.

Any reduction in battery health: a certain level of battery life degradation is expected to occur in any phone, and excessive use can cause a rapid reduction in battery life.

Any other faults arising from a reduction in battery health.

Any screen burn that has developed.

How do I make a warranty claim?

To begin your warranty claim, email us at warranty@profitbuyz.com, and we will provide step-by-step instructions on how to securely send us your device for repair.

Upon receiving your device, we will conduct a comprehensive inspection to assess the nature of the defect/issue. If the issue falls under warranty coverage, our skilled technicians will diligently work to repair it and restore your item to its optimal condition. Should we encounter limitations in our ability to resolve the problem, we will gladly provide you with a replacement item of the same kind.

Our goal is to return your device to you as quickly as possible, with all issues completely resolved. We appreciate your understanding and patience during this process.

What happens if the warranty is void?

If the device does not pass the warranty inspection, we can either return it to you at no cost or provide you with a quote for the repair costs. Please note that additional charges may apply. For more information, refer to our full terms and conditions.

ProfitBuyz Renewed – Product Grading

Like New

Pristine

Very Good

Good

**Almost New (Out of Box)**

This is the highest renewal condition we offer.
The item is essentially brand new but does not come with the original box.
It has no cosmetic marks or imperfections.
The battery health is at least 90%, which is higher than what any competitor provides.
Each item has been fully tested to ensure it is in complete working order.

Our pristine products are without any scratches or marks. It shows no sign of ever being used and can be regarded as brand new. It is in perfect condition.

It may have minor signs of use, and scratches not easily seen with the eyes from a distance of 30 centimetres. Items are in excellent condition.

Items are in good condition. It will have some scratches and signs of minor usage.

Batteries, where present, will have a minimum capacity of 80% relative to new (90% for Grade A+).

iPhone 12 Pro Specifications

Feature	Specification
Capacity	128GB 256GB 512GB
Size and Weight	Width: 2.82 inches (71.5 mm) Height: 5.78 inches (146.7 mm) Depth: 0.29 inch (7.4 mm) Weight: 6.66 ounces (189 grams)
Display	Super Retina XDR display 6.1‑inch (diagonal) all‑screen OLED display 2532‑by‑1170-pixel resolution at 460 ppi HDR display True Tone Wide color (P3) Haptic Touch 2,000,000:1 contrast ratio (typical) 800 nits max brightness (typical); 1200 nits max brightness (HDR) Fingerprint-resistant oleophobic coating Support for display of multiple languages and characters simultaneously The iPhone 12 Pro display has rounded corners that follow a beautiful curved design, and these corners are within a standard rectangle. When measured as a standard rectangular shape, the screen is 6.06 inches diagonally (actual viewable area is less).
Splash, Water, and Dust Resistant	Rated IP68 (maximum depth of 6 meters up to 30 minutes) under IEC standard 60529
Chip	A14 Bionic chip Next‑generation Neural Engine
Camera	Pro 12MP camera system: Ultra Wide, Wide, and Telephoto cameras Ultra Wide: ƒ/2.4 aperture and 120° field of view Wide: ƒ/1.6 aperture Telephoto: ƒ/2.0 aperture 2x optical zoom in, 2x optical zoom out; 4x optical zoom range Digital zoom up to 10x Night mode portraits enabled by LiDAR Scanner Portrait mode with advanced bokeh and Depth Control Portrait Lighting with six effects Dual optical image stabilization Night mode, Deep Fusion, Smart HDR 3, Apple ProRAW
Video Recording	HDR video recording with Dolby Vision up to 60 fps 4K video recording at 24 fps, 25 fps, 30 fps, or 60 fps 1080p HD video recording at 25 fps, 30 fps, or 60 fps 720p HD video recording at 30 fps Sensor-shift optical image stabilization for video Night mode Time-lapse Audio zoom
TrueDepth Camera	12MP camera ƒ/2.2 aperture Portrait mode with advanced bokeh and Depth Control Night mode Deep Fusion Smart HDR 3 HDR video recording with Dolby Vision up to 30 fps 4K video recording
Face ID	Enabled by TrueDepth camera for facial recognition
Power and Battery	Video playback: Up to 17 hours Video playback (streamed): Up to 11 hours Audio playback: Up to 65 hours Built-in rechargeable lithium‑ion battery MagSafe wireless charging up to 15W Qi wireless charging up to 7.5W Fast‑charge capable: Up to 50% charge in around 30 minutes with 20W adapter or higher (sold separately)
Sensors	Face ID LiDAR Scanner Barometer Three‑axis gyro Accelerometer Proximity sensor Ambient light sensor
Operating System	iOS 14
SIM Card	Dual SIM (nano-SIM and eSIM) iPhone 12 Pro and iPhone 12 Pro Max are not compatible with existing micro‑SIM cards eSIM not supported in all regions

Specification: iPhone 12 Pro – Graphite [Renewed UK Used]

Condition	Pristine Like New Very Good Good
Storage	128GB 256GB 512GB

Dimensions

Weight	0.189 kg
Dimensions	0.29 × 2.82 × 5.78 in

iPhone 12 Pro – Graphite [Renewed UK Used]

LAGOS

OUTSIDE LAGOS

National Delivery

For items in our local store that do not require international shipping, the delivery time:

Please note that remote areas, shipping time, and delivery time may take longer than stipulated delivery times.

Our International Shipping Partners:

National delivery partners